** Free worldwide delivery **
We offer shipping to all 50 states except for P.O. Boxes and APO/FPO addresses. If our free worldwide delivery offer is not valid then our shipping costs are:
UK Secure Delivery £6.99 approx 2-3 days, EU Member Countries approx 5-7 days £6.99, USA & rest of the world 7-10days £9.99.
Shipping charges are calculated based on the merchandise subtotal and destination. Tax is not calculated in the shipping rates. Rate charges apply to domestic 48 states shipping. Please note that shipping rates, options and delivery times may vary for special orders, large volume orders or identified bulky items.
If any item is out of stock or no longer available we will immediately notify you and arrange to refund your transaction. You may then either choose another item or simply cancel the order. All Goods are despatched as soon as possible usually within 24-48 hours of ordering. You can track your orders via' Your Account' link on our website. Your account will be refunded in the event of non-availability of goods. All goods are securely packaged and shipments are fully insured. Your Statutory Rights remain unaffected at all times.
Cancellation Rights: We follow the guidelines of the European Directive which is part of the UK Law - The Consumer Protection (Distance Selling) regulations of 2000.
You have the right to cancel your order for any reason (including but not exclusively :not meeting your expectations, incorrect size, colour or damaged in transit) without stating your reason within 7 days of receipt of the goods.
The goods must be returned to our trading address, and you may have to pay the shipping costs
Please contact us by email sales@christening.uk.com or telephone mon-saturday +44 (0)1244 400616 9.30-17.30 GMT Calls charged at Normal BT Rates.
We will act quickly to process the cancellation and will always issue a refund within the statutory 30 days. We will acknowledge your cancellation within 48 hours.
Customer Care / Complaints
We value your business and have a quality customer care system in place to ensure 100% satisfaction
Address: Customer Care Christening.uk.com 25 Watergate Street, Chester, UK, CH1 2LB
TEL: +44 (0)1244 400616 Calls charged at Normal BT Rates. Monday-Saturday 9.30am-5.30pm GMT
Email: sales@christening.uk.com
If you have a problem or any other issue in connection with any goods or services provided by us we will:
Ensure that we acknowledge your Customer Care issue within 48 hours of receiving an Email or Telephone call.
Once we have received your Complaint/Concern we will:
Act with care
Ensure confidentially
Be fair in our decision
Conclude that matter as quickly as possible
Keep you informed of the progress of the issue
Ensure that our procedure is effect by monitoring it and changing it, if improvements can be made
We will resolve the issue within 5 working days.
We will always review the issue to ensure a Fair response.
